This Privacy Policy describes how Softenq Ltd. (“Softenq”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and services. Last updated: October 17, 2025.
1. Data Controller
Softenq Ltd.
Email: contact@softenq.com
2. Information We Collect
- Contact form data: name, corporate email, phone, company, project description.
- Technical data: IP address, browser and device information, cookies, session identifiers, referrer.
- Communications: email correspondence, feedback, newsletter subscriptions.
3. How We Use Your Information
- To respond to inquiries and prepare proposals.
- To maintain website functionality and security.
- To analyze traffic and improve user experience (anonymized or with consent).
- To comply with applicable legal requirements.
4. Cookies & Analytics
We use necessary cookies and analytics tools (RudderStack) to understand how visitors interact with our site. You can withdraw consent at any time through the cookie settings panel on this site.
5. Data Sharing
We do not sell your personal information. We may share data with trusted processors (hosting, email providers, analytics platforms) under strict confidentiality agreements. We may also disclose data where required by law.
6. Your Rights (GDPR / International)
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to data processing at any time.
- Object to or restrict certain processing.
- Lodge a complaint with a supervisory authority.
7. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you.
- Request deletion of your personal information.
- Opt-out of the sale of your personal information (we do not sell personal information).
- Non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at: contact@softenq.com
8. Data Retention
We retain personal data only as long as necessary for the purposes described above or as required by law. Contact form submissions are retained for up to 3 years; analytics data is retained as per provider policies.
9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
10. Children
Our website is not directed at persons under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. The date of the last revision is indicated at the top of this document. We recommend checking this page regularly.
12. Contact Us
Softenq Ltd.
Email: contact@softenq.com